Nokia USA: It’s Not Your Intermediaries, It’s YOU

I was so happy and excited to get my N95 (see video). I could be this happy again, if only Nokia would get its US service and support act together. As I noted earlier, this morning Charlie Schick of Nokia USA left a comment on this blog to reach out to me about my recent heartbreaking experience with the Nokia N95. Here’s what he said: “These are the nightmares that we never want to happen. “I remember in the days before we allowed users to do their firmware updates, this was one of